Recovery/Deletion
Resources that are recovered or deleted are hard to restore. Please ensure you renew and back up your data in a timely manner. In case of special circumstances, please submit a ticket and we will do our best to help you restore it.
Notification Channels
All notification messages will be sent to your designated recipients via email, SMS, and internal messaging.
To set up notification recipients, use https://console.ucloud-global.com/uaccount/costcenter
Recovery
Annual/Monthly Prepayment
The recovery and notification process for the current billing mode of UHost is shown below:
7 days and 3 days before expiration: A warning about imminent resource expiry will be sent to your designated recipients.
On the expiration day: A notification will be sent, indicating that the resource has expired.
2 days after expiration: A reminder about imminent UHost shutdown will be sent.
3 days after expiration: A notification will be sent, confirming that the UHost has been shut down. The UHost must be renewed to restart.
9 days after expiration: A reminder about imminent UHost recovery will be sent.
10 days after expiration: A notification will be sent, indicating that the UHost has been recovered. The UHost will be recovered on the same day (resources cannot be restored after recovery, so please renew them in time).
Hourly Prepayment
1. Resource usage less than 3 days
1 hour after expiration: A notice about the impending recovery of the resource will be sent.
20 hours after expiration: A reminder will be sent that the resource will soon be recovered.
1 day after expiration: A recovery notice will be sent, and the host will be recovered.
2. Resource usage more than 3 days
20 hours after expiration: A reminder will be sent that the resource will soon be recovered.
1 day after expiration: A recovery notice will be sent, and the host will be recovered.
Hourly Postpayment
For postpaid hourly UHost, an order is generated every hour. If your account has sufficient balance, the fee will be automatically deducted. If the balance is insufficient, an arrears order will be generated.
For unpaid postpaid orders: A notice will be sent that the resource may be recovered.
+24 hours after the postpaid arrears order: A resource shutdown notice will be sent, and the system will force the shutdown on the same day.
+48 hours after the postpaid arrears order: A resource deletion notice will be sent, and the resource will be recovered on the same day.
Deletion
If you delete resources within the validity period, the system will calculate your billing information according to your payment method. When you delete a host, any cloud disks, networks, and other resources mounted on it will also be deleted and released simultaneously.
Prepaid
If you choose a prepaid billing method (annual, monthly, or hourly), and delete resources within the validity period, the system will deduct fees based on your usage time and return the remaining prepaid amount to your account. For specific refund rules, please see Resource Deletion Refund.
Postpaid
If you choose a postpaid billing model, deleting the host will stop the service and generate payable orders on the hour.
- Under the prepaid model, if you delete the host and the current usage time is not a complete number of hours, the system will automatically round up to the nearest hour and calculate the refund based on the actual usage.
- For detailed refund rules, please refer to Resource Deletion Refund.