Service Agreement

UCloud Global SMS Service Agreement

To use the UCloud Global SMS service, you should carefully read and comply with the “UCloud Global SMS Service Agreement” (hereinafter referred to as “this Agreement”). Before accepting this Agreement, please be sure to read all the content carefully, especially the clauses that exempt or limit liability and the choice of jurisdictional court, which may be highlighted in bold or underlined for your attention.

Regardless of whether you have actually read this Agreement, by using the UCloud Global SMS service, you indicate that you and UCloud Global have agreed to the terms of this Agreement and accept its entire content. If you disagree with any part of this Agreement or cannot accurately understand UCloud Global’s interpretation of the clauses, please do not agree to this Agreement or use the services under this Agreement. Otherwise, it means you have accepted the following terms and conditions and agree to be bound by this Agreement.

I. Definitions

1.1 UCloud Global SMS Service: The SMS service channel provided by UCloud Global through which you can provide SMS channel services to users using the technology services offered by UCloud Global via public communication networks or the internet.

1.2 API Interface: An API (Application Programming Interface) provided to developers to achieve a specific function (hereinafter referred to as “interface”).

1.3 API Key: Used for identity verification when calling the API to prevent others from maliciously tampering with your request data. If the key is leaked, please reset it immediately. After successful reset, you need to log out of the website and log in again. The API key consists of a public key and a private key. Before making an API request, you need to generate a signature using the public key and private key. See Configure API Signature Algorithm for details. To ensure account security, please keep the private key secure and avoid leaking it to others.

II. Service Content

The SMS service provided by UCloud Global includes features such as domestic and international SMS. Domestic SMS supports verification codes, system notifications, and membership promotional text messages. UCloud Global provides communication capabilities in the form of API interfaces for you to call. You can choose the required services based on your business needs. For specific available services, see UCloud Global SMS Service.

III. Service Fees

3.1 Billing Explanation: UCloud Global charges based on different SMS service categories and the actual number of successfully submitted messages.

3.2 Billing Standards: The specific fee standards are subject to the rules and prices published on the official website.

3.3 Billing Change Explanation: If operator billing rules change leading to adjustments in UCloud Global SMS service billing standards, UCloud Global will notify you in advance through announcements on the official website or via email. If you continue to use the UCloud Global SMS service, you must pay according to the published fee standards of UCloud Global SMS service.

3.4 Billing Service: UCloud Global will provide you with a bill for using the service and calculate and collect fees based on the bill.

3.5 Voucher Explanation: Coupons awarded by UCloud Global through activities, etc., will first be deducted from the fees generated by your use of the SMS service. Unused coupons will become invalid after expiration.

3.6 Notes: Purchased SMS packages do not support unsubscription, and remaining resources do not support refunds.

IV. Service Use Specifications

4.1 You should have the relevant qualifications to use this service. If you use the SMS service API interface for application development, you should also have the necessary development qualifications and qualifications for the services provided by the application, and the ability to fulfill your obligations under this Agreement. You guarantee that fulfilling related obligations does not violate any legally binding documents.

4.2 UCloud Global has the right to supervise, review, and monitor the messages you send. Before sending messages, you need to apply for SMS signatures and templates and submit them for review. UCloud Global will review the SMS signatures and templates, and only after approval can you send messages. UCloud Global has the right to unilaterally judge and decide whether the message content you send violates this Agreement and has the right to refuse to send content that violates legal or Agreement provisions. You promise not to use this service for any activities that violate legal or Agreement provisions. Otherwise, UCloud Global has the right to stop providing services or terminate the Agreement. If your actions cause user complaints that risk the suspension of the SMS channel used by UCloud Global SMS service by the operator, UCloud Global has the right to stop the service and require you to bear the corresponding liability for damages suffered by UCloud Global.

4.3 You guarantee that the SMS content sent to users is true, accurate, and legal. You shall not use the communication services provided by UCloud Global SMS services to engage in any services that violate legal provisions or Agreement conditions, including but not limited to:

Information opposing the constitutionally established basic principles;
Information endangering national security, leaking state secrets, subverting state power, or undermining national unity